CSS works with a variety of organizations to measure and improve the experiences of healthcare consumers. We offer expertise in healthcare survey research, public reporting, and pay for performance programs.

Some of our clients include:

  • Government agencies including the Centers for Medicare & Medicaid Services (CMS) and the US Office of Personnel Management (OPM)
  • Three nationwide managed care organizations for which we conduct HEDIS/CAHPS surveys Medicare Advantage and PDP CAHPS surveys, and survey of providers about the plan
  • Regional health plans including BlueCross BlueShield plans and union sponsored health plans
  • One of the largest managed behavioral health organization in the country
  • Statewide and regional collaboratives including Robert Wood Johnson Aligning Forces for Quality Communities
  • Statewide and regional business groups on health
  • Research organizations including think tanks and universities
  • Large and small practice medical groups