The Center for the Study of Services (CSS) provides this website to you subject to the following conditions. If you visit this website, you accept these conditions. Please read them carefully.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CSS or organizations for whom CSS performs services and protected by domestic and international copyright laws. The compilation of all content on this site is the exclusive property of CSS, or in the case of restricted (log-in controlled) areas, one or more organizations for whom CSS performs services.

Trade Marks

CSS trademarks and trade dress may not be used in connection with any product or service that is not provided by CSS, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CSS. All other trademarks not owned by CSS or its subsidiaries that appear on this site are the property of their respective owners.

License and Public Site Access

CSS grants you a limited license to access and make personal use of public (no login required) portions of this site. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of an organization other than CSS or the organization for whom CSS is performing services: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CSS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CSS and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CSS names or trademarks without the express written consent of CSS. Any unauthorized use terminates the permission or license granted by CSS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CSS so long as the link does not portray CSS, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CSS logo or other proprietary graphic or trademark as part of the link without express written permission.

License and Controlled (User ID and Password Required) Site Access

CSS provides organization level access to projects, information, and reports through this website by secure log-in using CSS defined User ID's and organization representative defined Passwords. Users logging in through organization level User ID and Password attest that they have reason to access that organization's content area, are in the current employ of the organization whose content area they are accessing, and authorized by the organization to access the organization's content through the CSS portal. Users attempting access through the log-in area who do not meet these qualifications shall be considered as attempting or committing a trespass to chattels and are subject to prosecution.

Your Organization Account (User ID and Password)

If you use this site as an authorized representative of an organization for whom CSS provides services, you are responsible for maintaining the confidentiality of your account User ID and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CSS and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel User IDs and Passwords in their sole discretion.

Applicable Law

By visiting the CSS website, you agree that the laws of the United States of America, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and CSS or its associates.


To the extent you have in any manner violated or threatened to violate CSS intellectual property rights or commit Trespass to Chattels, CSS may seek injunctive or other appropriate relief in any state or federal court in the state of CSS's choosing, and you consent to exclusive jurisdiction and venue in such courts.

Privacy Policy

Center for the Study of Services ("CSS") is a nonprofit organization that works with organizations and agencies to measure, report, and improve the experiences of healthcare consumers, patients, and providers. CSS is a consumer-focused company and we take privacy very seriously. This privacy policy describes the types of information we collect, how we protect the information, and how we share information.

User-provided Information

While using CSS services, including our web site, you may provide us with personal information, such as contact information, IP address, or other data that could be used to identify you. If you respond to a survey on our website, the survey web pages may ask for information regarding your experience related to healthcare services. The surveys we administer are completely voluntary and users can choose not to participate. When we administer surveys on behalf of healthcare entities, such as health plans or medical groups, we may share aggregate information collected and broad demographic data, but we do not share individually identifiable data with the healthcare entity, unless otherwise noted.


CSS uses Cookies to maintain access privileges during an online session and as part of the identity verification process for registered users. In order for the CSS website to function as intended, you acknowledge that you must accept cookies to appropriately use the CSS website. CSS cookies are never used by third parties for marketing or tracking purposes.


This website may contain links to other web sites. We are not responsible for the content or privacy practices of such other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

How you can contact us

If you have any questions or concerns about these Terms of Use or Privacy Policy, you may write to us at:

Privacy Office
1625 K Street, NW, Suite 800
Washington, DC 20006