The Agency for Healthcare Research and Quality recently published a literature review
about the administration of CAHPS surveys
. One of the topics addressed in the paper is internet-based survey data collection, which is recommended to be used in conjunction with other modes of data collection. CSS has conducted tests of web survey administration, including the use of email invitations, and offers free and low-cost protocol enhancements to many of our standard CAHPS surveys that bring in web surveys and email outreach. Contact us
to find out whether one of these may be right for your project.