CSS News

25 June

CSS is approved for the 2018 ACO CAHPS and MIPS CAHPS Program

CSS received official notice that our approval as an ACO CAHPS and MIPS CAHPS vendor continues through the 2018 - 2019 survey administration. CSS has conducted ACO CAHPS survey since 2012, when we fielded the initial national implementation of the ACO CAHPS. CSS works on some of the largest patient experience surveys used for public reporting throughout the country. Contact us today for a quote, and to find out about our other patient experience survey services. 
16 February

Deadline for ICH CAHPS Vendor Authorization is Approaching

Medicare-certified dialysis facilities have until the end of this month to select or change vendors for the 2018 In-Center Hemodialysis CAHPS survey. CSS is an experienced ICH CAHPS vendor offering all of the CMS-approved protocols, as well as cost-effective options for reaching Spanish-speaking patients. Contact CSS to get more information. 
7 December

Using Email and Web for Your CAHPS Surveys

The Agency for Healthcare Research and Quality recently published a literature review about the administration of CAHPS surveys. One of the topics addressed in the paper is internet-based survey data collection, which is recommended to be used in conjunction with other modes of data collection. CSS has conducted tests of web survey administration, including the use of email invitations, and offers free and low-cost protocol enhancements to many of our standard CAHPS surveys that bring in web surveys and email outreach. Contact us to find out whether one of these may be right for your project.