Robert Krughoff has served as President of CSS since he founded the organization in 1974. He has been responsible for developing and implementing research and performance measurement strategies and consumer-information strategies in a wide range of service fields addressed by CSS and its direct-to-consumer publication Consumers' CHECKBOOK, from health care services to financial services to home maintenance services. Robert has over 40 years of experience in the health care field, having served on a number of committees of the Institute of Medicine, the National Quality Forum, the U.S. Agency for Healthcare Research and Quality, and other organizations working to improve health care performance measurement, quality, and efficiency.
Paul Kallaur has led CSS's Healthcare Research Group since 1998. Drawing on his extensive research, analysis, and project management experience, he has led the development and implementation of effective, rigorous study designs and survey strategies that take into account question formulation, survey design, fielding protocol, data cleaning rules, data analysis methods, and report usability. He has led the analysis and reporting of study results to provide insight and guidance to those we serve. He has designed and implemented numerous tests to assess the impact of fielding modifications on scores and response rates for CAHPS and other surveys.
Julie Amromin has over 15 years of research experience in health care, direct mail, financial services, marketing, and clinical research. Since joining CSS in 2002, Amromin has managed multiple large scale survey projects using various modes of data collection, including mail, email, telephone, and fax; employing various incentive schemes; and implementing sophisticated analysis and reporting designs.
Since 2005, Jeff Burkeen has managed the design, sampling, fielding and reporting of several survey projects for CSS dealing with multiple data collection modes and multiple survey fielding languages. He has designed systems that allow for customer-specific flexibility within a larger construct and that enable comparability across clients. Jeff has built survey systems focusing on ease of use, allowing for automated audit checks on sample frames, and providing sampling flexibility in a web environment.
Mike Parks has been managing large scale surveys for health plans and other organizations since 2006. He has specialized in assisting these organizations with NCQA, CMS, and various state requirements and helping leverage extensive information from their surveys.
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